How To Order

At Binding Machines Australia we value your business and strive to do everything within our power to make your shopping experience with us hassle free and productive. Our business has been built on the principle that the customer comes first and that it is our job to serve you in the best possible way. Our Customer Service Representatives are available to assist you by phone, fax or email during normal business days (Monday - Friday) between the hours of:

8:30 am to 5:00 pm (EST)

Our Head Office contact number is 02 9890 9500. Our fax number is 02 9683 4477. Send email to sales@bindingmachines.com.au         

2 Easy Options

1. All merchandise can be ordered over the phone by contacting our Customer Service Department  on 02 9890 9500. We will collect your details, then fax or email your tax invoice for payment prior to shipment.

2. Company Purchase Orders may be faxed to 02 9683 4477 or emailed to sales@bindingmachines.com.au.

NO REQUIREMENT to provide Credit card details online. One of our Customer Service Representatives will call you or alternatively you can fax your card details for processing. All prices listed are in Australian Dollars and are subject to change. There is a minimum order amount of $75.00 ex GST.

Information Security:
Please do not send your credit card information by email as this is not secure. Speak with one of our friendly Customer Service Representatives on 02 9890 9500 or alternatively you can fax your card details for processing on 02 9683 4477

Please see our privacy policy

Low Price Guarantee:
Binding Machines Australia will meet or beat any published price on any machine advertised on this web site**. Competitor pricing must be documented, available for immediate shipping and publicly advertised at the time of purchase. Our low prices are guaranteed on the product price and not on any incidentals such as shipping.

**We reserves the right to honour or refuse any low price guarantee request.

Shipping:

Processing Time:
Your order will be processed as soon as we are able to confirm payment (see Payment and Terms sections for detailed information).

Total Delivery Time:
The total time that it takes for you to receive your order depends on the amount of time that it takes for us to confirm your payment, warehouse processing time (usually 1-3 business days) and the transit time from the carrier. In some circumstances (remote locations) transit time can range from 3-10 business days for ground shipping on in-stock items.

Backordered items are shipped as soon as they are received. We may split your order into more than one shipment which will allow us to fill your order as quickly as possible.

Shipping Methods:
Most articles under 25kg are shipped, unless otherwise stated, using Couriers Please, TNT, Australia Post, or Allied Express. Items over 25kg or those needing special handling, are shipped via truck. Shipping charges for those items will be advised prior to shipping, which is considered to be “dock to dock”. The transport company may assess additional charges for services that extend beyond delivery of the equipment to the destination, for example an additional charge for a Residential Delivery, and Inside Delivery, or a Limited Access Delivery may be charged.

Shipping Costs:
Binding Machines Australia Online Shopping Cart provides an average shipping cost on all of our equipment. However, shipping costs can vary, especially for heavy equipment or equipment that needs to be sent interstate or regional. A Customer Service Representative will contact you with a shipping quote prior to processing your order if the charges provided to you through our Online Shopping Cart are different from the actual shipping costs.

Payment:
All payments are required to be made in Australian Currency. If you reside outside Australia, you are required to remit payment by international money transfer. We accept VISA, MasterCard and Bankcard credit cards ONLY. Money orders, bank cheques, and company cheques take about 5 working days to be cleared and must be written for the invoice amount, including shipping. Purchase orders will only be accepted from approved customers.

Terms and Return Policy

Conditions:
Undamaged merchandise must be returned to us within 7 days of receipt and be in acceptable condition for resale. Returned machines and consumables must be in their original, undamaged packages. All goods must be delivered to us via insured, prepaid freight and clearly addressed to the address specified by the Binding Machines Australia.

After inspection and acceptance, a restocking fee of up to 20% (minimum $25.00) of the original cost of the item may be charged. All shipping expenses are to be paid by the customer. Binding Machines Australia reserves the right to determine the value of an item that has been exchanged or returned. The remaining value will be issued as a credit to your Binding Machines Australia account and can be used for future purchase(s) with us as long as it is used within the time frame listed above. Please note, shipping charges are not refundable.

Returning damaged, defective or incorrect merchandise:
If your items arrive visibly damaged, please call us immediately with a damage report stating what damage was done to the carton on the delivery receipt, or refuse the delivery, and contact Binding Machines Australia immediately. Unpack and check all equipment as soon as is possible and if the incorrect item was shipped to you or if the merchandise arrives damaged or is not working properly, please contact us within 5 business days of arrival. Once we have evaluated the problem, we will do our best to ensure that you receive the correct item or a replacement item. Incorrect items will be replaced with the correct items at no cost to you.

Orders shipped to addresses outside Australia:
Orders shipped to addresses outside Australia may be assessed a tax or duty by the country accepting the package(s). Taxes, duties or brokerage fees are to be paid directly by the customer and are not refundable under any circumstances. Please check with your customs office to make sure you understand all fees that may be assessed on your order.